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User Experience Researcher Lead in Naples, FL ,  at Arthrex

Date Posted: 12/3/2018

Job Snapshot

Job Description

Requisition ID:
User Experience Researcher Lead
Arthrex, Inc.
Naples, FL

Summary Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Main Objective:  

The Lead User Experience Researcher will be responsible for conducting user-centered research, synthesizing data, and working with cross-functional teams to improve our products and generate innovative design ideas.

Essential Duties and Responsibilities:

  • Work with UX designers, product managers, developers, and business stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment. (Marketing and Medical Education, Healthcare and Quality Improvements, Synergy Imaging and Resection)
  • Work with product management and marketing to help define strategic feature roadmaps for perioperative software platforms and marketing initiatives based on user insights discovered through research, business intelligence, online feedback or other consumer feedback channels.
  • Understand and incorporate complex technical and business requirements into research.
  • Deliver clear and timely written reports and oral presentations of research insights to leadership, stakeholders and cross functional teams.
  • Conduct user research to attain consumer feedback on our software designs, product designs and experiences.
  • Create long-term research plans, defining and tracking user experience goals.
  • Design creative and compelling strategic research deliverables, focused on visually telling the story and highlighting important insights.
  • Design and conduct early stage design and product definition activities, including field studies and contextual research, interviews, personas, workshops, and focus groups.
  • Contribute to building and improving the UX research process, from participant recruiting, screening, scheduling and writing usability test plans.
  • Perform the role of validating design concepts and product ideas with customers and gathering actionable feedback on user needs and usability.
  • Participate in collaborative sessions with UX designers to translate research results into personas, prototypes, usage scenarios, and workflows.
  • Establish research strategies and conduct studies using a variety of qualitative and quantitative methods.
  • Bring new UX Research skills and experiences to the organization.
  • Mentor and guide junior researchers on methods, research plans and general strategic direction for all projects within the software ecosystem.

    Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

  • Bachelor of Science degree in Psychology, Cognitive Science, Human Factors, Human-Computer Interaction, Human-Centered Design, or similar required.
  • 7+ years relevant work experience, including experience integrating user research into product designs and design practices.
  • Minimum 3+ years’ experience working in the medical industry.
  • Experience with ethnography, contextual analysis, user testing, prototype/concept testing, task analysis, story mapping, wireframes, and journey mapping required.
  • Experience with designing, conducting, synthesizing/analyzing data and developing genuine insights.
  • Experience working with statistics.
  • Experience working in an Agile environment a plus.
  • Experience working with FDA and HFE standards a plus.
  • Experience building successful strategic research plans based on project objectives and gaining stakeholder buy in and alignment across cross functional teams.
  • Masters or Ph.D. degree in Cognitive or Experimental Psychology, Human Computer Interaction a plus.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

  • Knowledge of all aspects of user experience research with a particular strength in integrating user research into product designs and design practices.
  • Knowledge of human factors, user-centered design processes, interaction design guidelines, methodologies, industry standards and trends, and usability testing methods.
  • Excellent communication, presentation, interpersonal and analytical skills.

Machine, Tools, and/or Equipment Skills:

  • Strong knowledge of optimal workshop,, userzoom, axure, and invision.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements. 

Language and Communication Skills:

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.  Ability to verbally communicate ideas and issues effectively to other team members and management.  Ability to write and record data and information as required by procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. 

Vision Requirements:

Visual acuity necessary to do the job safely and effectively. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The area that this job is performed in is a general office or open cubicle/workstation environment.  The noise level in the work environment is usually moderate.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.