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Ultrasound Sonographer Applications Specialist in Lexington, MA ,  at Arthrex

Date Posted: 9/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Lexington, MA
  • Experience:
    3 to 10 years
  • Date Posted:

Job Description

This is a remote position and can work from home. We ask that you live near a major metropolitan airport.

Main Objective:

Provide formal technical and clinical support during the sales process within in the North American geographic region for the muscular skeletal (MSK) market segment. Responsibilities may include providing required pre-sale product demonstrations (or clinical trial support) and post-sale installation, training and/or customer service activities and ongoing customer support, including on site clinical in-servicing and go-live support.

Essential Duties and Responsibilities:

  • Develop and maintain a thorough understanding of current and classic concepts in sonography (with a special emphasis on musculoskeletal sonography), the Arthrex product line, and clinical procedures supported by Arthrex products related to sonography; be able to articulate and demonstrate sonography concepts and procedures to Arthrex employees, business partner representatives and healthcare professional customers

  • Provide product line expertise for demonstrations both at Arthrex INC as well as remotely through the North American market.

  • Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed

  • Assist I & R Regional Sales Managers with scheduling and facilitating ultrasound demonstrations

  • Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies

  • Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

  • Routinely strategizes with internal team prior to educational/training events 

  • Identify customers to discuss education needs with and propose education plans 

  • Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships

  • Assist with reviewing written and digital material developed by Product Management to advise on clinical accuracy of these materials.

  • Build and Maintain Relationships - Builds and maintains effective relationships with customers at all levels in the buying organization, within his/her organization (the service & sales teams and corporate), and within the industry. 

  • Improve customer satisfaction and product knowledge retention through continuing education on optimization of equipment utilization by customer

  • Understand Customer Requirements and Provide Consultancy - Utilizes discipline and critical thinking in the definition and analysis of customer needs and proposes solutions to those issues. 

  • Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training

  • Assist the Customer Service Department to provide clinical and technical support for customers service needs.

  • Follow up with pertinent persons on a regular basis

  • Assist with sales training

  • Up to 75% travel

  • Must be willing to work with cadavers.

    Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Requirements

Education and Experience:

  • High School Diploma or equivalent required. Bachelor’s degree preferred.

  • ARDMS (American Registry for Diagnostic Medical Sonography) certification with 3 years of relevant work experience in MSK (Musculo Skeletal) Ultrasound or RMSK/RMSKS (Registered Musculo Skeletal Sonography) subspecialty certification through APCA (Alliance for Physician Certification and Advancement) required.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

  • Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)

  • Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)

  • Experience in MSK Ultrasound curriculum development related to Healthcare providers and agency representatives

  • Superb organizational skills and proven ability to successfully manage multitude of tasks, projects and information simultaneously.

  • Ability to teach and develop training materials is necessary.

  • Must have excellent verbal and written communication skills and work well under pressure in a fast paced environment.

  • Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

  • Must be able to work independently and also be team-oriented, reliable and dependable.

  • Must have excellent computer and Internet skills.

Machine, Tools, and/or Equipment Skills:

PCs and have a command of Microsoft Excel, PowerPoint, and Word plus any additional communications equipment as needed.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. 

This is a remote position and can work from home. We ask that you live near a major metropolitan airport.