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TechOps Manager in Santa Barbara, CA ,  at Arthrex

Date Posted: 10/1/2018

Job Snapshot

Job Description

Requisition ID:
TechOps Manager
Arthrex, Inc.
INC Santa Barbara, CA

Main Objective:

The Manager of Technical Operations will be responsible for managing both the DevOps function made up of the systems used to build, manage and deploy software as well as the Site Reliability function that is accountable for resolving escalated production issues, running the incident management process, and providing actionable data to the Product teams to improve the overall quality of our software based products.

Essential Duties and Responsibilities:

  • Manage a team of highly talented DevOps and Site Reliability engineers to help build and support the next generation of medical devices used by the world’s top surgeons.
  • Drive the continual advancement of our CI/CD infrastructure, tools and process.
  • Serve as the Single Point of Contact (SPOC) for service and support driving the Incident/Problem Management process from the SW Engineering perspective.
  • Implement technologies to improve the monitoring and security risk identification of our products.
  • Manage relationships with key vendor partners.
  • Maintains and enhances the internal infrastructure necessary to build and support our products.
  • Create and maintain the best practice standards for technical operations.
  • Displays technical leadership and oversight of implementation and deployment planning, system integration, delivery, and sustainability of technical solutions.
  • Evaluates technological choices (both network/hardware related and technology/code related) including ROI evaluations in the present and future, implications, limitations, and opportunities.
  • Possesses excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, and subject matter experts.
  • Identifies trending gaps or issues in day-to-day performance of all applications and components including third party vendors by active monitoring, alert management, reporting, and process reviews
  • Maintains issue tracking and documentation systems and provides reporting that ensures proper tracking and visibility of issues and projects
  • Provides leadership and work guidance to less experienced personnel.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

Bachelor’s degree required; preferably in Computer Science or a related discipline.  

6 years’ experience in Technology Management, Software Development, IT or SaaS management required.

Knowledge and Skill Requirements:

  • Previous management or leadership experience in the TechOps industry preferred.
  • In depth understanding and experience with CI/CD technologies such as Jenkins, Maven, Bamboo, Puppet, Ant, Bitbake preferred.
  • Demonstrated competence in deploying and enhancing monitoring solutions required; preferably in  systems such as Nagios, Solarwinds, Zenoss, LogicMonitor, HPOV.
  • Experience with developing, deploying and managing Incident and Problem management processes. Ideally familiar with the entire ITIL framework preferred.
  • Working understanding of a wide range of technologies from the OS (Windows, Linux, Android and iOS), Network, (TCP/IP, smtp, etc…) Application and Database perspective preferred.
  • Knowledge of at least one scripting language (Bash, Shell, Python) preferred.
  • Experience with debugging complex problems through configuration files, logs, and code pieces to determine source of failure required.
  • Firm understanding of software security implications and best practices preferred.

Machine, Tools, and/or Equipment Skills:

Server, Storage and Network quipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.