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Supervisor - Repair in Fort Myers, FL ,  at Arthrex

Date Posted: 9/14/2018

Job Snapshot

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  • Job Type:
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    Not Specified
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Job Description

Requisition ID:
Supervisor - Repair
Arthrex, Inc.
Fort Myers, FL

Main Objective:

Advocate and support the repair department by managing and improving customer repair orders, credits, debits, decontamination and coordinate evaluations and repairs for returned devices.

Essential Duties and Responsibilities:

  • Ensures effective employee relations and provides employee coaching and development.
  • Makes employment decisions and ensures a harmonious and productive work environment.
  • Provides leadership for quality, productivity, safety, and morale to achieve positive results. 
  • Conducts annual performance evaluations and ensures compliance with company policies and procedures.
  • Works to continuously improve customer satisfaction, processes and increase employee skills and capabilities via training.
  • Manages department metrics, analyzes data and identifies trends for further review by management.
  • Act as a liaison between department and other department personnel to maintain up to date knowledge of business team trends and policy and adjust department according to new business developments.
  • Plan, coordinate and monitor activities of assigned projects to develop and implement procedures, processes and systems.
  • Manage customer repair order, credit, debit, decontamination processes and disposition of returned devices as required by procedures.
  • Support department inventory activity to maintain operational levels and follow business policy and guidelines to make warranty determinations and financial decisions.
  • Support agreements with vendors regarding device evaluations and repairs.
  • Manage vendor repair invoice reconciliation process.
  • Responsible for ensuring preventative maintenance is performed on equipment as required.
  • Travel up to 15% domestically and internationally.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

Bachelor’s degree required. Minimum of three years of experience in a production/manufacturing environment required. Two years of leadership experience preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

 Knowledge of FDA Quality System Requirements, ISO 13485 Quality System Requirements, ISO 14971 Risk Management Requirements and Good Manufacturing Practices.  Familiar with Bio-hazardous material handling, storage and disposal.

Machine, Tools, and/or Equipment Skills:

Computer proficiency in all Microsoft office applications required. Must have working experience with ERP systems, preferably SAP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.