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Service Supervisor - Medical Devices in City of Industry, CA ,  at Arthrex

Date Posted: 2/2/2019

Job Snapshot

Job Description

Requisition ID:
Service Supervisor - Medical Devices
Arthrex, Inc.
Walnut, CA

Main Objective: Advocate and support the service department by managing and improving decontamination, evaluation, investigation, and documentation. The Service Supervisor will determine dispositions of returned devices.

Essential Duties and Responsibilities:

  • Ensures effective employee relations and provides employee coaching and development.
  • Makes employment decisions and ensures a harmonious and productive work environment.
  • Provides leadership for quality, productivity, safety, and morale to achieve positive results.
  • Conducts annual performance evaluations and ensures compliance with company policies and procedures.
  • Works to continuously improve quality and processes and increase employee skills and capabilities via training.
  • Oversees decontamination, evaluation, and investigation of returned product as required by complaint procedures and ensures documentation entered in complaint program is timely and meets requirements.
  • Creates and manages department metrics and history reports for management review. Analyzes data and identifies trends for further review by appropriate departments.
  • Recommends engineering changes or CAPAs as necessary.
  • Act as liaison between service department and other departmental personnel to communicate needs and process/productivity changes needed to improve work flow.
  • Plan, coordinate and monitor activities of assigned projects to develop and implement procedures, processes and systems.
  • Convey required project data and information to project team members.
  • Follows business policy and guidelines to make warranty determinations and financial decisions.
  • Responsible for ensuring preventative maintenance is performed on equipment as required.
  • Works primarily unassisted.
  • Travels up to 25% domestically and internationally.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

High school diploma or equivalent required. Bachelor’s degree preferred.

Minimum of two years of leadership experience required.

Minimum of three years of experience in a production/manufacturing environment required.

Experience servicing medical devices or similar products preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Knowledge of FDA Quality System Requirements, ISO 13485 Quality System Requirements, ISO 14971 Risk Management Requirements and Good Manufacturing Practices. Familiar with Bio-hazardous material handling, storage and disposal.

Machine, Tools, and/or Equipment Skills:

Various light duty machines and hand tools. Project management system skills required, preferably Playbook, MS Project, or Workfront. Advance Microsoft Excel skills and Intermediate Microsoft Word and PowerPoint required. Must have working experience with ERP systems, preferably SAP.

Reasoning Ability:

Ability to define problems, troubleshoot assembly problems, collect data, analyzing the variables, drawing a conclusion on the best course of action. Ability to interpret an extensive variety of technical instructions or information contained within engineering prints.

Mathematical Skills

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills:

Ability to comprehend and apply English language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively in English to other team members and management. Ability to write and record data and information as required by procedures in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently sits; uses hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 5 pounds. Potential exposure to Blood Bourne Pathogens, Hepatitis B vaccination series shots recommended.

Vision Requirements:

Visual acuity necessary to do the job safely and effectively. Specific vision abilities required by this job include close vision work with the aid of a microscope and light source.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics of this job occasionally expose the employee to potentially contaminated product, moving mechanical parts, high pressure air systems, airborne particles, risk of electrical shock, potentially toxic chemicals and sharp tools. The noise level in the working environment is usually moderate. Air conditioned production work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


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