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Service Operations Analyst II in Santa Barbara, CA ,  at Arthrex

Date Posted: 1/25/2019

Job Snapshot

Job Description

Requisition ID:
Service Operations Analyst II
Arthrex, Inc.
INC Santa Barbara, CA

Main Objective:

The Service Operations Analyst position works directly with Service & Repair team at Arthrex to help build and manage the processes and data across the service and repair continuum. 

Essential Duties and Responsibilities:

  • Translate business goals and objectives into strategic business capabilities. 
  • Responsible for creating standard reports & models, conducting ad-hoc analyses and monitoring Service Ops KPIs for Global Operations
  • Provide rigorous analysis to forecast changes in outputs (refunds, cost, productivity, etc.) based on changes in processes, policies, etc.
  • Knowledge of ERP (SAP) and CRM (Salesforce) architecture and data-migration practices
  • Conduct statistical and strategic analysis which includes preparing monthly, quarterly, annual, and on-request reports
  • Assess and validate activities and reports to determine adherence to plan and identify trends.
  • Benchmark current and future processes against best industry practices.
  • Develop a roadmap of projects and initiatives for enablement of new capabilities.
  • Engage in efforts to establish scope and business case for new programs and initiatives.
  • Deploy an appropriate methodology for the identification and documentation of business requirements.
  • Plan and manage user acceptance testing activities.
  • Accountable for adoption of solutions by sponsoring business departments.
  • Provide the methodology, standards and tools for efficient and effective program management.
  • Identify technical functionality that aligns with desired new business capabilities.  
  • Identify opportunities to innovate and differentiate Arthrex from its competition.
  • Up to 20% travel required

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

  • Bachelor's degree in Business, Engineering or Computer Science or related field required. Master’s degree in Business or Engineering preferred
  • At least two years’ experience within a business function (Mfg., Supply Chain, Distribution, Finance, HR or Engineering) with business analysis or business process improvement activity required
  • Experience with technical aspects of Salesforce (or other CRM/SMS system), particularly in reporting and hierarchy management required
  • Salesforce Admin skills and ability to report from platform strongly desired
  • Proficiency in crafting data pulls from both decentralized systems and data warehouse required
  • Strong business application skills including relational databases, Excel, and experience with SQL queries required
  • PM experience and knowledge of IT project rigor preferred
  • Previous involvement in the deployment or optimization of an ERP system a plus
  • Previous position in Pharma or Medical Device industry a plus

Knowledge and Skill Requirements/Specialized Courses and/or Training:

  • In depth knowledge of several business functions and related software applications.  SAP or Oracle preferred.
  • Experience with process improvement techniques and tools. Lean or Six Sigma preferred.
  • Understanding of the major functions in a global organization.
  • Strong communication (written and oral) and presentation skills.
  • Ability to work comfortably at all levels within the organization up to the senior management level.
  • Problem solving and critical thinking skills a must, including the ability to learn new skills and technologies in order to perform advanced analyses

Machine, Tools, and/or Equipment Skills:

PC servers, workstations and laptops. Telecommunication equipment, cell phones and smart phones. Microsoft and Apple environment. Work with standard current computer applications, such as word processing, spreadsheets and data bases. MS Office, SQL server, Active Directory, MS Exchange, ERP and partner software applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


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