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Service Contracts Coordinator in Naples, FL ,  at Arthrex

Date Posted: 2/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Naples, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/8/2019

Job Description


Requisition ID:
42100 
Title:
Service Contracts Coordinator
Division:
Arthrex, Inc.  
Location:
Naples, FL

Main Objective:

Working within the strategic plan, the Service Contracts Coordinator will work with the Contracts Manager, Service Agreement Administrator, Customer Service Contracts Team and Repair Department to ensure accuracy in contracts and to support and monitor service products to maximize service related revenue.

Essential Duties and Responsibilities:

  1. Enters service contracts into SAP and CMS for record keeping and milestone notifications.
  2. Enters device service exchanges in SAP and verifies contract accuracy.
  3. Enters verified service contracts into AXIS.
  4. Reviews expiring contract to confirm proper coverage of equipment.  Audits agreements to confirm accuracy prior to renewal.
  5. Runs daily SAP report to ensure additional purchased items are added to active Service Agreements.
  6. Works closely with the Service Agreement Administrator in obtaining/verifying signatures for execution of all service related agreements and contracts.
  7. Responsible for digitization, storage and proper maintenance of all hard copies of service agreements/contracts.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

High School Diploma or equivalent required.

Minimum of 2 years' experience in contracts, customer service or related field.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Working knowledge of arthroscopic surgical devices, contracting, service & repair is a plus.

Machine, Tools, and/or Equipment Skills:

Strong PC skills, including high efficiency in MS Excel, PowerPoint, Word, Outlook, and various specialized software including SAP required.

Salesforce Service Cloud, COGNOS and CMS knowledge preferred.

Reasoning Ability:

Ability to define problems, collect data, establishes facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.