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Salesforce Business Analyst in Naples, FL ,  at Arthrex

Date Posted: 2/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Naples, FL
  • Experience:
    Not Specified
  • Date Posted:
    2/8/2018

Job Description


Requisition ID:
38681
Title:
Salesforce Business Analyst
Division:
Arthrex, Inc.
Location:
INC- Naples, FL

Main Objective:

The Business Analyst position works directly with business departments within Arthrex to build and manage a pipeline of Information Technology projects and enhancements with mentorship from the Manager Business Relationships.  A successful candidate must have experience defining and operating business processes in one of the following areas: Sales, Marketing, Corporate Communications, Legal, Compliance and Medical Education.  The position liaises with the technical organization to determine the timing and cost of specific projects.

Essential Duties and Responsibilities:

  • Translate business goals and objectives into strategic business capabilities. 
  • Benchmark current and future processes against best industry practices.
  • Develop a roadmap of projects and initiatives for enablement of new capabilities.
  • Project Management and mentorship of junior level analysts.
  • Engage in efforts to establish scope and business case for new programs and initiatives.
  • Deploy an appropriate methodology for the identification and documentation of business requirements.
  • Plan and manage user acceptance testing activities.
  • Accountable for adoption of solutions by sponsoring business departments.
  • Provide the methodology, standards and tools for efficient and effective program management.
  • Identify technical functionality that aligns with desired new business capabilities.   
  • Identify opportunities to innovate and differentiate Arthrex from its competition.
  • Up to 20% travel required.

    Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

  • Bachelor's degree required, preferably in Business, Engineering or Computer Science or related field required. Masters degree in Business or Engineering preferred.
  • At least five years experience within a business function (Sales, Marketing, Corporate Communications, Compliance, Legal and Medical Education) with business analysis or business process improvement activity required.
  • Previous position in Pharma or Medical Device industry a plus.
  • Experience working in a project(s) where multiple functions work in a matrix structure a plus.
  • At least five years experience with Salesforce platform as a Business Analyst, Technical Lead, Developer or Project / Program Manager.
  • Experience with an enterprise level Salesforce deployment supporting more than 2,000 users.

    Knowledge and Skill Requirements/Specialized Courses and/or Training:

  • In depth knowledge of several business functions and related software applications.  Salesforce a must. Marketing Cloud, and SAP preferred.
  • Certification in Salesforce a must.
  • Business Analyst Certification preferred.
  • Experience with process improvement techniques and tools. Lean or Six Sigma preferred.
  • Strong communication (written and oral) and presentation skills.
  • Ability to work comfortably at all levels within the organization up to the senior management level.

    Machine, Tools, and/or Equipment Skills:

    PC servers, workstations and laptops. Telecommunication equipment, cell phones and smart phones. Microsoft and Apple environment. Work with standard current computer applications, such as word processing, spreadsheets and data bases. MS Office, Salesforce, Apex, MS Exchange, Java and partner software applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.