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Marketing Communications Associate in Naples, FL ,  at Arthrex

Date Posted: 1/27/2019

Job Snapshot

  • Employee Type:
  • Location:
    Naples, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Requisition ID:
Marketing Communications Associate
Arthrex, Inc.
INC- Naples, FL

Main Objective:

Acts as the central point of contact and support for all marketing department internal/external inquiries. Coordinates with appropriate marketing sub-team and other company personnel to provide exceptional, timely and accurate service. Monitors ticketing system that is utilized to receive, store, and report all marketing inquiries and responses. Develops knowledge base, implements surveying, optimize web form, set-up assignee automation features within the system.

Processes day to day accounting and allocations as well as handle marketing related inquiries in a timely manner.

Essential Duties and Responsibilities:

  • Process and facilitate department level reconciliations, expense reporting, and vendor transactions within corporate software tools.
  • Answer, evaluate, and prioritizes all marketing inquiries received through the Marketing Support ticketing system, email, telephone, and in-person in a professional, courteous, and effective manner maintaining a balance between the best interest of customer and corporate policies.
  • Ensure accurate documentation of all inquiries within the ticketing system.
  • Understands and complies with established customer service expectations.
  • Establishes timelines and manages multiple projects to meet deadlines.
  • Manipulates large volumes of data utilizing Excel to develop reports and metrics.
  • Content contributor for internal departmental communications as needed.
  • Conduct surveys to obtain marketing information about organization, products, or services. 
  • Prepares professional PowerPoint presentations as needed.
  • Assists with on-going department related projects.
  • Assists with identifying opportunites that increase productivity by establishing and updating departmental standards and processes.
  • Create and maintain internal departmental procedures, based on work performed.
  • Supports new hire onboarding initiatives at the department level.
  • Traffic ongoing procedures outside of the ticketing system and tracks progress.
  • Provide meaningful transactional analysis of all inquiries.
  • Create standard, scheduled and ad hoc statistical reports from the ticketing system.
  • Understand the ticketing system’s features, functions and reporting capabilities.
  • Contact ticketing system’s technical support team for any technical issues and system enhancements or customizations.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

  • Associates degree required, preferably in Communications, Marketing or a Business related field.
  • 5+ years of relevant work experience in a customer service or help desk capacity preferred.
  • Prior ticketing system experience preferred.
  • Experience in marketing department and administrative support position required.

    Knowledge and Skill Requirements/Specialized Courses and/or Training:

  • Knowledge and understanding of marketing principles required.
  • Understand all marketing department functions in order to properly direct inquiries for resolution.
  • Knowledge of human anatomy and orthopaedic terminology desired.
  • Ability to assume all levels of marketing projects and complete them within tight deadlines in a dynamic environment.
  • Strong customer focus and ability to interface with all levels of staff.
  • Effective decision making and information analytical abilities.
  • Communicate clearly and professionally, both verbally and in writing.
  • Must have strong verbal, writing, and proof reading skills.
  • Personable, patient and friendly attitude; approachable and open to feedback.
  • Quality focused, resourceful problem solver, keen documentation skills.
  • Must be highly motivated with strong work ethic, have a team player mentality, and be able to work independently.
  • Ability to build relationships.
  • Knowledge of Salesforce Marketing cloud (E-Mail Studio and preferred.
  • Basic knowledge of database or CRM applications, research tools, internet search tools.
  • Foreign language skills such as Spanish and German a plus.

    Machine, Tools, and/or Equipment Skills:

  • PC platform required, MAC knowledge preferred.
  • Adobe Photoshop, InDesign skills preferred.
  • Proficiency required in Microsoft Outlook, SharePoint,Word, Excel, PowerPoint, OneNote, Adobe DC.

    Language and Communication Skills:

    Ability to comprehend and apply language skills to the degree required to perform the job based upon requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.