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Implementation Project Specialist in City of Industry, CA ,  at Arthrex

Date Posted: 8/11/2018

Job Snapshot

Job Description

Requisition ID:
Implementation Project Specialist 
Arthrex, Inc.
Walnut, CA

Main Objective:

Support the implementation of Synergy.NET and/or Synergy Matrix integrated systems as well as the installation and maintenance of Arthrex visualization equipment and software at client locations.

Essential Duties and Responsibilities:

  • Leads and performs onsite installations of Synergy systems at medical facilities including configuring and testing computer hardware, networking software, and operating system software.
  • Develops and implements effective/strategic project schedules in collaboration with Project Manager and/or Client.
  • Provides assessment of work requirements for assigned projects.
  • Applies technical expertise when making independent decisions to move projects or tasks ahead.
  • Executes the investigation, communication and implementation of solutions through the application of technology and/or project management methodologies.
  • Provides clear and effective end-user training to diverse medical personnel.
  • Develops and maintains client satisfaction by providing exceptional follow-up and technical support via telephone or remote computer connection.
  • Conducts root-cause analysis when diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems and reports findings to product management.
  • Continually analyzes and improves new and existing client implementation processes and procedures.
  • Maintains project files and processes required documentation.
  • Travel up to 50%

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

Bachelor's degree required, preferably in Computer Science, Electronic Engineering, or similar technical discipline.

Minimum one year experience in system implementation required.

Minimum one year experience providing customer service and/or training required.

Project Management Certification or experience preferred. 

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Basic working knowledge of audio/visual electronic systems.  Ability to manage the scope and phasing of projects; forecasting and estimating of effort to ensure that customer expectations on delivery timeframes are effectively balanced.  Ability to assist in the implementation of process changes including assistance in training curriculum and the development of communications for internal and external customer audiences.

Ability to work a flexible schedule to meet customer demands including working evenings and weekends.

Machine, Tools, and/or Equipment Skills:

Video, Audio, Visual and Digital Documentation Devices. Proficiency with MS Office.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.