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Customer Care Coordinator Vet Systems in Fort Myers, FL ,  at Arthrex

Date Posted: 6/14/2018

Job Snapshot

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Job Description

Requisition ID:
Customer Care Coordinator Vet Systems
Arthrex, Inc.
ALC-INC- Fort Myers, FL

Main Objective: Provides contact and communications with customers to assure that customer needs are addressed and problems are studied and resolved

Essential Duties and Responsibilities:

  • Manage and process all incoming contact via telephone, fax or e-mail
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Handle customer returns for credits, repairs and complaints following Vet Systems protocol
  • Resolve concerns posed by various levels of customers including doctors of veterinarian medicine
  • Provide assistance with quotes and pricing
  • Provide support to agencies and sales staff
  • Provide support to the direct supervisor and Project Managers

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

High School diploma or equivalent required. Associates preferred.  Previous customer service experience required.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

  • Effective verbal/written communication skills in carrying out job duties with various internal and external contacts and levels of management
  • Basic mathematical skills including calculating percentages and discounts
  • Capable of solving a variety of customer service issues and supporting a range of personalities and customer types
  • Proficient in MS Office (Word, Excel, Outlook)
  • SAP experience preferred
  • Familiarity of Arthrex Business Portal Quoting preferred
  • Display tact and diplomacy while providing technical support to veterinary surgeons and technicians

Machine, Tools, and/or Equipment Skills: PC; Familiarity with Microsoft Outlook, PowerPoint, Word and Excel, fax and scanner.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.