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Accounts Receivable Resolutions Specialist in Fort Myers, FL ,  at Arthrex

Date Posted: 4/28/2018

Job Snapshot

Job Description

Requisition ID:
Accounts Receivable Resolutions Specialist
Arthrex, Inc.
ALC-INC- Fort Myers, FL

Main Objective:

Research, analyze, resolve and record customer invoice, payment and account issues

Essential Duties and Responsibilities:

  • Manage and maintain assigned dispute cases in SAP to include making telephone calls and initiating emails to customers, agencies, regional directors and various internal departments such as AIM, SALT, Returns, Complaints and National Sales
  • Identify root cause and collaborate with customers, cash application and credit and collection teams to resolve all discrepancies
  • Research customer disputes related to product taxability, pricing, unit of measure, shipping and billing errors and other similar issues
  • Partner with the Customer Service department to facilitate resolution of issues related to shipped orders
  • Partner with Database Changes team in Customer Service to ensure integrity of customer name, addresses and taxability changes
  • Ensure and maintain accurate notes and records for each dispute case
  • Research and analyze customer short-payments by reviewing payment, account history and invoice accuracy
  • Utilize Vertex to verify customer taxability status
  • Identify HIPPA violations of PHI on invoices and communicate them accordingly to customer
  • Verify promotional items on invoices and ensure their validity
  • Utilize CMS to verify account contract pricing
  • Facilitate collections on invoices that need to be paid
  • Verify purchase orders for shipped and hand-delivered items
  • Communicate with shipping and inventory management to verify picking errors
  • Utilize Microsoft Excel to create spreadsheets for data
  • Read, review and analyze dispute case documentation and records
  • Process credit memos and adjustments to invoices accurately and timely
  • Utilize Fox-It to create electronic files for all credits and adjustments processed
  • Determine corresponding fiscal, project and GL codes for credit memos and adjustments
  • Identify and verify partner details on credit memos and adjustments to ensure accurate commissions receipt and reversal
  • Reconcile mathematical variances to ensure accuracy
  • Verify sales tax details for accuracy on credit memos and adjustments
  • Determine freight charges and variances
  • Determine accurate corresponding promotional codes on credit memos and adjustments
  • Identify best practices for each method of approach on credit memos and adjustments
  • Verify product category on credit memos and adjustments
  • Follow specific instructions and designated guidelines for each type of credit memo and adjustment
  • Ability to share knowledge and train others when needed

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

High school diploma or equivalent required.

Minimum 2 years experience in Accounts Receivable or related accounting fields required.

Strong interpersonal, teamwork and communication experience with internal and external customers required.

Intermediate to Advanced Microsoft Outlook and Excel experience required.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Strong problem solving, communication and analytical abilities required

Ability to work in a high pressure, goal-oriented team environment required

Must be detail oriented with the ability to handle multiple tasks within deadlines, demonstrated ability to prioritize and organize workloads for maximum effectiveness.

Ability to communicate issues and problem solve effectively with customers, internal teams and independent sales network required

Machine, Tools, and/or Equipment Skills:

PC and contemporary office software and equipment and multi-line telephone

Proficiency in Microsoft Office required

Prior experience with ERP based A/R systems preferred, especially SAP

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.